Exclusive Services Manager - Luxury Hospitality

Join Belitung Paradise Resorts as our Exclusive Services Manager and redefine luxury hospitality in the stunning archipelago of Bangka Belitung. This is a rare opportunity to lead a team dedicated to delivering unparalleled, personalized experiences for our high-profile guests. Our resort, nestled in the heart of Bangka Belitung, offers a perfect blend of natural beauty and modern luxury, making it an ideal destination for discerning travelers.

As our Exclusive Services Manager, you will be responsible for overseeing the delivery of bespoke services that cater to the unique needs of our guests. This role is perfect for someone who thrives in a dynamic environment and is passionate about creating unforgettable experiences. You will work closely with our team to ensure that every detail of our guests' stay is meticulously planned and executed.

📋 Tanggung Jawab Pekerjaan

• Oversee the planning and execution of exclusive services for high-profile guests, ensuring a seamless and personalized experience.
• Lead and mentor a team of dedicated professionals, fostering a culture of excellence and innovation.
• Collaborate with various departments to coordinate and deliver exceptional guest experiences.
• Utilize advanced CRM systems such as Salesforce to manage guest interactions and service requests.
• Stay updated with industry trends and best practices in luxury hospitality to continuously improve service offerings.
• Ensure compliance with all health and safety regulations, and maintain high standards of cleanliness and hygiene.
• Manage and optimize the budget for exclusive services, ensuring cost-effectiveness without compromising on quality.
• Provide exceptional customer service, acting as the primary point of contact for guest inquiries and concerns.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in luxury hospitality, with a proven track record in managing exclusive services.
• Certification in Luxury Hospitality Management or a related field is a plus.
• Strong leadership and team management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with CRM systems such as Salesforce is a significant advantage.
• Ability to work under pressure and manage multiple tasks simultaneously in a fast-paced environment.

🛠️ Keahlian

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