Lead Captain

Urban Nest Jaya · 📍 Klaten, Jawa Tengah · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 24.000.000 – Rp 34.000.000 per month
Urban Nest Jaya is seeking a dynamic and experienced Lead Captain to join our team in Klaten, Jawa Tengah. As a Lead Captain, you will be responsible for managing and leading a team of captains, ensuring smooth operations, and maintaining high service standards. This is an exciting opportunity to be part of a growing company and make a significant impact in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

Manage and lead a team of captains, providing guidance and support to ensure high performance and customer satisfaction.,Oversee daily operations, including scheduling, staffing, and resource allocation.,Maintain and improve service standards, quality, and efficiency in the restaurant.,Resolve customer complaints and ensure a positive guest experience.,Monitor and report on key performance indicators (KPIs) to ensure operational excellence.,Conduct regular team meetings and provide feedback to improve performance.,Ensure compliance with health and safety regulations and company policies.,Participate in training and development programs for staff.

🎓 Kualifikasi & Syarat

Minimum 5 years of experience as a Captain or similar role in the hospitality industry.,Proven leadership and management skills with a track record of success.,Strong communication and interpersonal skills.,Excellent problem-solving and decision-making abilities.,Knowledge of food and beverage operations and service standards.,Ability to work well under pressure and meet tight deadlines.,Bachelor's degree in Hospitality Management, Hotel Management, or a related field.,Fluency in English and local language is a plus.

🛠️ Keahlian

Leadership and team managementCustomer service and guest relationsOperational excellence and process improvementConflict resolutionCommunication and negotiationTime management and multitaskingProblem-solving and critical thinkingTraining and development
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